Why Cross-Training Your Staff Is Beneficial

Why Cross-Training Your Staff Is Beneficial

Sign-up to our Newsletter

* indicates required


Cross training means teaching employees how to perform multiple roles within an organisation as opposed to just one. Some employers are content with having 'one-dimensional staff’ whereby each worker can only do one job. This isn’t a smart way of doing business especially in today’s competitive employment market. In today’s blog post I list five benefits to cross training your employees!

Minimizes impact from staff turnover

No matter how well you treat them, some of your employees will inevitably move on from your company. What you don’t want is to be left with a giant hole to fill which is subsequently piling up with work in the meantime. Cross training employees is a great way to ensure that your organisation has that extra protection in the event that a worker resigns or has time off.


Team interaction

Cross training can improve and increase team interaction, which in turn can build a sense of teamwork and collaboration. Richard J Matuir the author of ‘Crossing Training: Creating and Implementing a Successful plan’ states “There is a reduction in ’fiefdoms’ and department rivalry as cross-trained employees start to see the bigger picture. They have more empathy for other employees as they better understand what it takes to perform the other person’s tasks and how their contribution contributes to the overall function of the company”. Cross training invites individuals to work with other members of the team they may not work alongside therefore increase in the motivation across the team whilst expanding the knowledge and morale.

image 19.02.20

Greater working efficiency

You don’t fail or succeed as individuals within your organisation – you do it as a team. Cross training staff can improve efficiency and productivity across the group and the primary function of that team. If staff can do multiple jobs, they will help each other therefore becoming more valuable to your company while also building new skills in each employee.


Employee empowerment

Cross training team members improves motivation and productivity.  It also assists individuals in seeing the bigger picture of the organisation and feeling more empowered within their role. When an employee feels empowered, this can foster growth and development within the team. This can also assist in boosting individual’s confidence leading to greater job satisfaction and a last staff member


Career Progression

Cross training can also benefit management and team leaders in uncovering talents from team members they may not have been made aware of. Alongside management noticing these strengths, the employees themselves may find they enjoy these roles and responsibilities within the organisation therefore assisting them in career progression.

image 19.02.20a

 If you plan to launch a company-wide cross training program, then you need to give your employees a reason to get on board. “Training merely for the purpose of having it is futile,” independent business consultant Larry Alton writes. “You need concrete outcomes in order to stand any chance of deploying materials and a curriculum that add value to your firm.”

Consider setting up weekly hourly training sessions, so time is not lost and there is no loss of day to day operational impact on the business. Training can assist staff in doing their jobs better, expanding their skill base and knowledge.

There are many benefits to cross skilling team members, but just ensure that staff are all on board and can see the bigger picture. If you want more information on how to be cross train your staff or if you are interested in KLC’s consulting services, please get in contact today!


Written By
Steph Banks Smith
Richard J Matuir – Crossing Training: Creating and Implementing a Successful plan.
Larry Alton, CEO Alton Enterprises.

Back to Articles