This role supports adults under 65 who are homeless or at risk of homelessness, including individuals sleeping rough and experiencing complex needs. Working within a multidisciplinary outreach team, you will deliver short- to medium-term intensive case management focused on housing stability and holistic support.
This role is 3 days per week and ongoing.
Duties and Responsibilities
- Provide outreach-based, short to medium term intensive case management support
- Work with clients experiencing homelessness or housing instability to address immediate and long-term housing needs
- Develop and implement holistic, goal-oriented case plans to support sustainable outcomes
- Coordinate access to housing options including crisis, transitional, public and private rental pathways
- Liaise with external services including housing providers, mental health, AOD, NDIS, justice and family violence services
- Conduct risk assessments and manage complex client interactions in community settings
- Maintain accurate, timely case notes and data records in line with funding and compliance requirements
- Participate in rostered support for clients accessing homelessness resource services
- Contribute to service improvement, program reviews and best-practice delivery
Skills and Abilities
- Relevant tertiary qualification with 1–2 years’ experience in community services (or equivalent experience)
- Strong understanding of homelessness, housing systems and intersecting support services
- Experience supporting clients with complex needs including mental health, AOD, disability and family violence
- Ability to manage competing priorities in a high-volume, fast-paced environment
- Strong risk assessment, judgement and professional boundary management skills
- Excellent communication, documentation and stakeholder engagement abilities
- Sound organisational and time management skills
- Proficient in Microsoft Office and client management systems
- Valid Victorian Driver’s Licence
Why Work With Our Client?
- Purpose-driven organisation creating meaningful, long-term change
- Strong, values-led culture grounded in dignity, compassion and accountability
- Collaborative, multidisciplinary team environment
- Opportunity to work in a frontline outreach role supporting vulnerable communities
- Ongoing training, supervision and professional development
- Inclusive workplace that values diversity and lived experience