Customer Service Coordinator

An exciting opportunity has become available for an experienced Customer Service Coordinator to join a busy and supportive team, coordinating customer service activities and providing hands-on support for a well-known annual consumer product.

This role is ideal for an experienced customer service professional who is ready to take on additional responsibility. You will coordinate the day-to-day activities of two Customer Service Officers, while remaining hands-on in delivering an excellent customer experience.
The role has a start date of the 28th of September to the 18th of December with the chance of extension.

The Role

Reporting to the Project Manager, you will be responsible for coordinating the day-to-day customer service function, ensuring enquiries are managed efficiently and customers receive a consistent, professional and responsive service.

Your responsibilities will include:

• Coordinating the daily activities of two Customer Service Officers
• Categorising and allocating CRM enquiries into appropriate queues
• Coordinating a basic team roster to maximise available phone coverage
• Providing day-to-day advice, guidance and support to Customer Service Officers
• Ensuring the team delivers a smooth, transparent and consistent customer experience
• Managing customer enquiries across multiple channels in a professional and timely manner
• Processing online and telephone sales transactions accurately and efficiently
• Monitoring customer feedback, emerging issues and recurring service themes
• Maintaining a high standard of accuracy, professionalism and responsiveness across all customer interactions

About You

To be successful in this role, you will have:

• Demonstrated experience delivering high-quality customer service within a fast-paced environment, ideally within a call centre or high-volume service team
• Previous experience coordinating, overseeing or providing day-to-day guidance to staff or a small team
• Excellent verbal and written communication skills
• Strong administration, organisational and time-management skills
• A customer-focused approach with the ability to resolve enquiries professionally and efficiently
• A positive and collaborative approach to team coordination

Experience using a Customer Relationship Management (CRM) system, particularly Microsoft Dynamics, will be highly regarded. Previous exposure to the HEAT customer service model would also be advantageous.

The Opportunity

This is a great opportunity for an experienced customer service professional looking to combine hands-on customer service with team coordination responsibilities.

You will play an important role in supporting a small customer service team, ensuring enquiries are managed effectively, phone coverage is maintained and customers receive a consistently high standard of service.

If you are an organised and proactive customer service professional with experience supporting or coordinating others, we would love to hear from you.

Apply now via SEEK for a confidential discussion.