Customer Service Officer

An exciting opportunity has become available for an experienced Customer Service Officer to join a busy and supportive team, providing customer service and administrative support for a well-known annual consumer product.

This role will see you assisting customers with enquiries, online and telephone orders, payment processing and delivery-related matters. You will be joining a collaborative team where providing a professional, responsive and positive customer experience is the priority.
The role has a start date of the 28th of September to the 18th of December with the chance of extension.

The Role

Reporting to the Team Coordinator, your responsibilities will include:

• Managing customer enquiries across multiple channels in a professional and timely manner
• Processing online and telephone sales transactions accurately and efficiently
• Assisting customers throughout the online ordering process and promoting self-service options
• Processing payments, including BPAY transactions
• Resolving customer queries and escalating technical or recurring issues where required
• Maintaining accurate records and a high level of attention to detail across all interactions
• Working collaboratively with the wider team to achieve service and operational objectives

About You

To be successful in this role, you will have:

• Previous experience in a fast-paced customer service environment, ideally within a call centre or high-volume service team
• Excellent verbal and written communication skills
• Strong administration and organisational skills
• A customer-focused approach with the ability to handle enquiries professionally and efficiently
• Excellent attention to detail and a commitment to accuracy
• Confidence using Microsoft Office and the ability to quickly learn new systems and platforms
• A positive and collaborative approach to working within a team

Experience using a Customer Relationship Management (CRM) system, particularly Microsoft Dynamics, will be highly regarded. Previous exposure to the HEAT customer service model would also be advantageous.

The Opportunity

This is a great opportunity for an experienced customer service professional who enjoys working in a structured, fast-paced environment and takes pride in delivering an excellent customer experience.

You will be joining a collaborative team and playing an important role in supporting customers throughout the ordering and delivery process for a highly recognised annual product.

If you are an organised, customer-focused professional with strong communication skills and enjoy working as part of a busy team, we would love to hear from you.

Apply now via SEEK for a confidential discussion.