This is a great opportunity for a leader who considers themselves hands on as you will be overseeing the delivery of three programs and a small yet effective team. In this role you will also hold a small case load, but primarily you will work to ensure the safety of your staff as they provide short to medium term outreach support to individuals at risk or experiencing homelessness in North West Melbourne.
Duties and Responsibilities
- Lead, mentor and support outreach case management team
- Provide daily operational oversight, supervision, reflective practice and performance management
- Ensure high-quality, holistic case management for clients with complex needs
- Assess and manage risk, critical incidents and complex client situations in an outreach settings
- Provide secondary consultation and expert guidance on complex cases
- Monitor service outcomes, data integrity, reporting and funding compliance
- Contribute to continuous improvement, program reviews, audits and governance processes
Skills and Abilities
- Relevant tertiary qualification (minimum Bachelor level) in Social Work, Community Services or a related field
- Minimum 5 years’ experience in homelessness or community services, including leadership responsibilities
- Demonstrated experience leading and supporting multiple programs and teams
- Strong understanding of homelessness systems, housing pathways and intersecting services
- Proven ability to manage risk, critical incidents and complex client presentations
- Sound knowledge of compliance, governance and accreditation frameworks
- High level communication, leadership and stakeholder engagement skills
- Strong organisational, reporting and time management capabilities
- Advanced IT literacy across case management and reporting systems
- Demonstrated commitment to social justice, dignity, inclusion and trauma-informed practice
- Valid Victorian Driver’s Licence
Why work with KLC?
KLC Recruitment is one of the staffing providers in a wide sector of industries providing an honest and transparent experience from start to finish. We push the limits and challenge the norms of standard recruitment to consistently recruit in an innovative manner.
- Our Recruitment Consultant will work hard and assist you to secure the right roles for your skillset
- Access to roles offered exclusively through KLC
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Click APPLY! Visit klcrecruitment.com.au or call (03) 9857 6756 for more information.